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Refunds owed
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Delivery Tracking
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Permanently remove your account and data
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Show full name on reviews
When off, your name appears as initials only — e.g. P. N.
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Show location to sellers
Allows sellers you interact with to see your general area.
Data Jirani Hub Holds
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How you earned it
Your Jirani Hub journey
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Buyer messages and product questions will appear here.
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Sell on Jirani Hub
Turn your produce into income
Farmers, artisans and small producers in Dagoretti South are welcome. List your products, set your price — you keep 100% of it.
0% commission — keep everything you earn
Reach buyers already in your neighbourhood
M-Pesa payouts directly to your phone
Jirani Hub handles disputes and returns
Unlimited product listings — no fees
Dedicated WhatsApp support for sellers
Meet Our Sellers
How can we help you?
Quick answers to the most common questions about ordering, payments, returns and deliveries at Jirani Hub.
Frequently Asked Questions
Browse the full FAQ
More answers, guides and how-tos on faq.html
Report a Problem
Something went wrong? Let us know and we'll sort it out. Your message goes straight to our WhatsApp support line.
Tell us what happened
Found in your Active Orders or Receipts section.
Be as specific as possible — this helps us resolve your issue faster.
We're here for you
Reach out any time on WhatsApp or visit us at the hub. We typically respond within a few hours during business hours.
Get in touch
Chat on WhatsApp
+254 742 744 502 · Fastest way to reach us
Opening hours
Mon – Sat
7:00 AM – 7:00 PM
Sunday: 8AM – 4PM
7:00 AM – 7:00 PM
Sunday: 8AM – 4PM
Hub location
Dagoretti South
Nairobi, Kenya
Mutuini area
Nairobi, Kenya
Mutuini area
Response time
Usually within
a few hours
During business hours
a few hours
During business hours
Marketplace
For order-specific issues, use Report a Problem instead — it automatically includes your details so we can help you faster.
Return a Product
Changed your mind or received something wrong? You have 5 days from collection to return it — here's exactly how.
Return process — step by step
1
Check your return window
You have 5 days from the date you collected your order. After that the window closes and returns are no longer possible. Check the countdown in Orders → Return Window.
2
Bring the item to the hub physically
Returns cannot be done remotely. Bring the item in its original condition to the Jirani Hub counter in Dagoretti South. Partial returns are accepted — you can return individual items from a multi-item order.
3
Show your order ticket
Have your ticket code ready — found in Orders → Active Orders or Order History. Our staff will look up your order and process the return on the spot.
4
Refund sent within 1–2 business days
Once the return is accepted, the seller payout for that item is cancelled and your refund is processed. You'll receive an M-Pesa payment directly to your phone within 1–2 business days.
5
Non-returnable items
Fresh produce, perishable food items and made-to-order products cannot be returned once collected. Check the product listing for specific return eligibility before ordering.
Read the full refund policy
Detailed terms, eligibility and timelines